Reviews

We are very proud to share these kind words from our satisfied customers. Please take a moment to click the "Submit a Review" button below and share your own review.
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I cannot say enough about the integrity, honesty and the consistency in which this Tuffy location strives to go the extra mile to provide extraordinary service. From the top down Kris, Alan and the whole team are guys you can trust to get the job done promptly and at a fair price. As long as these guys run the shop I'm a Tuffy customer for life!

— Joe O., Bonita Springs, FL


These folks are the best! Clear, simple explanations of the problem and the fix. Honest, fair pricing and speedy, reliable service. Alan and crew are friendly and great to deal with.

— Brenda K., Fort Myers Beach, FL


These guys are phenomenal. I've been taking my cars to them for years and without exception they are prompt, efficient, and honest. Kris and Alan are always helpful and sometimes don't even charge for small items. They say one of the first things you should do when moving somewhere new is find a good mechanic you can trust. I found them at Tuffy/Bonita.

— Dan C., Bonita Springs, FL


When you travel it's always challenging to get car repairs…u don't know who you can trust…read reviews r4. Tuffy's so went there….ALL THE REVIEWS ARE RIGHT! Andy is so kind and helpful…they fixed my problem in short time and at very reasonable price. I HIGHLY RECOMMEND ANDY AND TUFFY'S IN BONITA SPRINGS!

— Larry R., Acworth, GA


I am so grateful for the honesty and integrity of Alan and the staff. I took my car into a auto repair near my home in Naples and got a quote of over 1300 dollars. I took my car to Alan for a second opinion and got a $642 quote. I did not need a new battery or some other parts on the first quote. Thanks again for your good work. I will always do business with Tuffy of Bonita Springs and you should too!!

— Chante P., Naples, FL


If you ever need brake work done on your car, these are the guys to do it! They're the best! There's an expression in business" In the long run, its HOW you do business, not just how much business you do!". These were the most ethical, customer-oriented car guys I've ever met. I thought my guys back in New England were good. These guys are even better! I put new rear brakes on my Honda CRV only 10,000 miles ago, and to my surprise, they started making noise, as if it were a warped rotor. Well, they pulled the wheels and discovered to my surprise that my guys in New England didn't do the job properly. The Calipers were not sufficiently lubricated and didn't fully release. This meant overheating on my brand new Brembo rotors, which supposedly don't warp. Well, I guess that's not true. Also, they taught me that ceramic pads are "cooler" than semi-metallic pads and make less noise. I didn't know that. I wanted to highly recommend this Tuffy operation and say the customer service provided by Owner Kris Miller, Sales Manager Alan Wilsker, and mechanic Reed was second to none. They were courteous, efficient, and they knew their stuff. Now I know better than to get semi-metallic brake pads again. I give these guys the highest possible grade and being honest, trustworthy, and easy to do business with. When you're on vacation, what more could you ask for? They get the highest possible grades from me and my wife! Many thanks, guys! Don Klepper-Smith West Tisbury, MA

— Don K., West Tisbury MA, FL


Kris/Alan/Roland had to fabricate the back half of my exhaust system for my 25 year old foreign car. Without hesitation they tackled the job, completed it in record time and saved me gobs of money compared to a dealership. Very polite and professional. Highly recommended!

— Gary B., Bonita Beach, FL


I visited Chris at Tuffy Bonita Springs to get a headlight fixed and I have to say that I am very impressed with the service I received! The staff was super friendly and my car was finished within an hour or so. It's nice to know I've finally found a place to take my care where I don't feel like I will get ripped off! I've already recommended Tuffy Bonita Springs to a few friends and will continue to do so! Thanks, Chris and team! I really appreciate your help!

— Kristen B., Fort Myers, FL


I recently took my '08 GMC Acadia to Tuffy Auto Service for A/C repair after diagnosis of a failed evaporator. Kris quoted the job based on 12 hrs. labor, plus parts. After two days in the shop it became clear that the job was much more involved than anticipated and it would take an additional two days to complete. I had obtained a rental car for transportation during the repair and, because of a weekend, needed to extend the rental by three days. Upon completion of the repair Kris held firm on the quoted price, even though the repair took much longer to complete. Additonally, Kris reimbursed me for the extended car rental. After I got the car back I noticed that the heater would not work. I returned to Tuffy for diagnosis and it was determined that the repair would require disassembly of the same components as the A/C repair - another two days in the shop. Upon completion of this repair Kris advised there would be no charge - for parts or labor!! These guys demonstrated the true meaning of exemplary customer service. I was referred to this Tuffy Repair Service by a friend and now I will not hesitate to refer my friends and acquaintances to them as well. Job well done guys!

— Terry G., Bonita Springs, FL


I have 3 children, 2 are human and the other is my wrangler. I don't mess around with the kind of Dr. that either sees. That's why Chris at Tuffy's is the Dr. to my baby. Nobody touches my Jeep, but this crew. Knowledgable, good price, timely, quality work. #nobodyputsbabyinacorner #anhonestautoshop.

— Zenaida M., Bonita Springs, FL


A good friend recommended me to Tuffy's and he was absolutely Spot-On!! Kris & Alan and the entire team went way above and beyond to get me back on the road. Cannot recommend highly enough!! Thank You!!

— Larry F., Estero, KY


Alan's customer service was amazing. So polite. So accommodating. So refreshingly open and honest. I'm relatively new to Bonita but I know I found a great resource in Tuffys- Bonita Springs!

— Tim P., Bonita Springs, OH


GREAT GUYS - GREAT SERVICE - GREAT PRICE - BEEN A SATISFIED CUSTOMER FOR MANY YEARS

— BOB W., BONITA SPRINGS, FL


GREAT SERVICE - GREAT PRICE - THAT'S WHY I CONTINUE GOING BACK - GREAT GUYS

— BOB W., BONITA SPRINGS, FL


After returning from a trip to Jacksonville. I noticed my van was making an unusual clicking sound on the front left tire. I immediately thought of Tuffy after having prior service done on my personal vehicle. After describing what I heard they immediately inspected my van to find the problem. They are professional, consistent and always trusting. It may be a little distant from my home but we'll worth the extra miles for the quality of service they provide. I highly recommend them and will continue to bring all my vehicles here. Thanks again! Senor Pepe.

— Senor Pepe's Paella C., Ft. Myers, FL

I've been going to Tuffy in Bonita Springs for years now. Kris and Alan are very dedicated to their work and it truly shows to the customer. They continuosly show high credibility, honesty and knowledge of the business. It's a great comfort knowing that your vehicle is in good hands.

— Ken S., Estero, FL


Alan and his team exceed my expectations every time! They are always helpful and very friendly. Thank you for being my "go to" shop.

— Debbie C., Naples, FL


We drove here from Canada after getting new tires on the front of the van before we left, wheel balancing and front-end alignment. I noticed intermittent vibration during the trip and wanted someone else to check it out for me. My wife was hesitant because we already paid for all this work and didn't want to pay all over again. I trusted my mechanics in Canada but something was definitely wrong. I found good reviews for Tuffy in Bonita Springs and made an appointment. I was apprehensive because - as we all know - a mechanic can basically tell you anything is wrong (like a doctor) and how to you know if it's the truth or not? The Tuffy guys were fast, efficient, and to the point. They balanced my tires and charged me $10/tire - half of what I paid in Canada. The vibration is gone. They explained what they did and that was it. Fantastic. I recommend Tuffy Bonita Springs all the way. Thanks guys!

— Larry F., Kingston, Ontario, Canada, FL


Excellent service, honest and great value. It's always nice to know where you can bring your car and be confident that you are being looked after. Thanks Chris and Alan!!!

— Dave W., Naples, FL


Always great service at Tuffy in Bonita...Kris, Alan an the entire staff make it both a local favorite and a fair and honest service station for visitors

— Larry G., Estero, FL


I've always received excellent service at Tuffy. This last time my car was making a very annoying noise. Kris checked it out and found it to be a very simple fix, done at no charge.

— Carole M., Bonita Springs, FL


Our Bonita Springs Tuffy is wonderful and Alan, the manager, is fabulous. He quickly got my husband's flat tire changed - in time for him to make an appointment...and the new tire was very reasonable. He checked out a worrisome red light indicator on my car and fixed a minor problem - in 10 minutes!! So glad he is in my chamber group. I highly recommend him and the shop.

— Sam B., Bonita Springs, FL


Alan and mechanics at Boni ta Springs Fl. Tuffy are experts in diagnosing issues and helping to determine best, cost effective, solutions. They take the time to listen and explain issues to customers... so grateful to have a shop we can trust!!!

— Heather M., Naples, FL


Thanks for fixing the clunk on my Sebring which two other garages - including the Chrysler main dealership could not find. Kris fixed it in 10 minutes and made no charge. He's gained a new customer.

— David L., bonita springs, FL


Kris, Alan and Team of Master Mechanics always do the job right. I've been bringing my different makes and model cars here for the past 5 years. Better service and rates than taking it to a dealership. Plus they get it done right from the start and stand behind their workmanship. You won't think of taking your vehicle anyplace else for routine maintenance or repair work.

— Linda B., Estero, FL


This shop is amazing!! I have been a customer for years and they treat the customer right. The entire staff from the owner down is honest, honest, honest. What more can you ask for? They never will never try to sell you a repair you do not need. The vehicle is always ready when they say it will be. The price is very reasonable. I have recommended this shop to all of my family and friends!! Don't believe me try them for yourself!!

— Jeff M., Bonita Springs, FL


Tuffy found the source of my coolant leak,and sent me to my dealer to get the repairs done on a recall they had discovered and I saved 500.00 by having the repairs at the dealer.Tuffy did,nt charge me anything for there time and effort.Now that to me is real SERVICE.

— Ron G., bonita springs, FL


My work truck overheated just around the corner from Tuffy's. I was able to coast in to their parking lot. After a brief conversation, they rolled my truck into a work bay and within a few minutes gave me a review of what was wrong and what it would cost and when it could be completed to get me back on the road. Regrettably, my superiors wanted the truck towed to our contract garage. When I asked the Tuffy manager what I owed for the inspection and estimate, he said "no charge". That came as a complete surprise in today's economy, so I wanted to share this with those looking for a trustworthy garage to take their vehicle(s).

— Larry S., Naples, FL


I can't say enough about the owner Kris and his mechanics. They went above and beyond good customer service and they are NICE ! Can't say enough !! Highly recommended !!

— Christine J., Bonita Springs, FL


thanks very much for the temperary repairs on my 04 trailblazer leeking transmition fluid your temp. repairs allowed my family to drive back to boston 1556 miles great mechanics you have good reasons to be proud of them in your shop jim fleet thanks again

— jim fleet a., saugus, MA


I am very pleased with Tuffy's in Bonita Springs. They were friendly, polite, and extremely fair with me. They did everything they could to make me happy. I will use them again in the near future. Thank you Tuffy's

— Susan M., Bonita Springs, FL


Great service, dependable work, very reasonable rates. Standby and warranty all work they do.

— Evan B., Naples, FL


Top Drawer - Highly Recommend. Great, Honest work. A full service station you can trust. My entire family uses them exclusively. I've always found Tuffy’s staff to be very knowledgeable, helpful, and honest.

— Keith R., Bonita Springs, FL

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